Returns & Replacements

At Safari Flies, we are dedicated to delivering premium handcrafted fishing flies and ensuring customer satisfaction. If you’re not completely satisfied with your purchase or need a replacement, we offer a straightforward returns and replacements policy to make the process as smooth as possible.

Returns Policy

You can return your item within 30 days of receiving your order. To be eligible for a return:

• The item must be unused, in its original condition, and returned in its original packaging.
• You must provide a receipt or proof of purchase.

Non-returnable items include:

• Gift cards
• Downloadable products
• Customised or personalised orders
• Perishable goods (e.g. bait or fly material)
• Certain health and personal care items

Please do not send your item back to the manufacturer. Instead, contact us directly for return instructions.

Replacements Policy

We offer free replacements for items that are defective or damaged upon delivery. To request a replacement:

1. Email us at info@safariflies.com with your order number, a description of the issue, and photos of the defective or damaged product.
2. Once we verify the issue, we will arrange a replacement and ship it to you at no additional cost.

If you would like to exchange a product for a different one, please contact us. Exchanges are subject to product availability, and any price differences must be paid.

How to Return or Replace an Item

1. Contact Us: Email info@safariflies.com or call 0113 830 4174 with your order number, the reason for the return or replacement, and any relevant photos.
2. Approval: Once we review your request, we will provide instructions on where to send your item.
3. Shipping the Item:
   • You are responsible for return shipping costs unless the item is defective or damaged.
   • We recommend using a trackable shipping service or purchasing shipping insurance, especially for high-value items.
4. Processing: Once we receive your item, we will inspect it and notify you of the status of your return or replacement. If approved, a refund or replacement will be processed promptly.

Refunds for Returns

If your return is approved, we will issue a refund to your original payment method. Please note:

• Shipping costs are non-refundable unless the return is due to a defective or damaged product.
• If a refund is issued, the cost of return shipping may be deducted.
• Refund processing times may vary based on your bank or payment provider.

Return Address

Please send all returns to:
Safari Flies
33 Great George Street,
Leeds, West Yorkshire,
LS1 3AJ, United Kingdom

Need Assistance?

If you have any questions or need further help with your return or replacement, please contact us:

• Email: info@safariflies.com
• Phone: 0113 830 4174

Our team is here to ensure your experience with Safari Flies is hassle-free. Thank you for choosing us, and we look forward to serving you again!