FAQ
SHOPPING INFORMATION
What payment methods do you accept?
We accept a wide range of payment methods to make your shopping experience as smooth as possible. You can pay using PayPal, Mastercard, Visa, Skrill, Apple Pay, Google Pay, or bank transfer. If you prefer a different payment method that we don’t currently offer, feel free to get in touch with us, and we’ll do our best to accommodate your request. Your convenience and satisfaction are our top priorities.
How long will it take to receive my order?
The delivery time depends on the shipping service you choose during checkout. We offer various options, including fast delivery for those who need their order urgently. For more specific delivery timeframes or if you require express shipping, please contact us directly, and we’ll be happy to assist. We work with reliable delivery partners to ensure your order arrives promptly and securely.
Do you offer international shipping?
Yes, we proudly ship our premium handcrafted fishing flies worldwide. With offices in the UK, USA, and Kenya, where our products are meticulously hand-tied, we can serve customers across the globe. No matter where you are, you can count on Safari Flies for high-quality products and reliable international shipping. Explore our collection and place your order with confidence, knowing that we’ll get it to you wherever you are.
Can I track my order once it has been shipped?
Yes, we provide full order tracking to keep you updated on your shipment’s progress. Once your order has been dispatched, you’ll receive a tracking link that allows you to monitor its status through our website or third-party delivery companies. This ensures that you know exactly when to expect your delivery, giving you peace of mind throughout the shipping process.
PAYMENT INFORMATION
Yes, your security is our top priority. Our website uses industry-standard encryption technology (SSL) to ensure that all your personal and payment information is protected. We work with trusted payment providers like PayPal, Mastercard, Visa, and Apple Pay, offering secure and reliable payment options for all transactions.
Yes, we accept bank transfers as one of our payment methods. Once you select bank transfer at checkout, our banking details will be provided for you to complete the transaction. Please note that processing may take a little longer for bank transfers compared to other payment methods.
At the moment, we do not offer payment plans or instalment options. However, we strive to provide flexible payment methods to make your shopping experience as convenient as possible. If you have any special requests, feel free to contact us, and we’ll do our best to assist.
We accept payments in multiple major currencies, including GBP (£), USD ($), EUR (€), and KES (KSh). The currency options will be displayed during checkout, depending on your location. If you have any questions about currency conversions, please don’t hesitate to get in touch with us.
Yes, if your payment fails or if you are charged twice, we will issue a full refund for the duplicate transaction. Simply contact our customer support team with your order details, and we’ll resolve the issue promptly. We aim to ensure a hassle-free and secure shopping experience for all our customers.